103 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0

I had wanted to add mobile hotspot to my phone as an option to connect my children's tablets to. It was a few days before the end of a billing cycle so I decided to add it at the start of the next cycle, otherwise I would have been charged for a month of mobile hotspot with only a few days use.

Looking at the plans I decided to upgrade from the 50/ADV plan I have had from the start of service with Cricket. That plan was a grandfathered plan that is no longer available. I selected the unlimited plan to start with the new cycle but when I went to the add-on features the website said I had to wait until the plan changed as I was only allowed to make one change per a cycle.

The morning of the new billing cycle my plan updated and I went on the website. My phone is not eligible for mobile hotspot!!! Called Cricket to speak with customer service for help.

By the end of the call I was not pleased at all. If I had stayed with my old plan then I would have been allowed to add mobile hotspot. With the new plan that just started hours before I called them, my phone is no longer eligible for mobile hotspot unless I were to upgrade and purchasea new device. They said they would contact Samsung and send a request with my information to add mobile hotspot. I asked how long that would be and they said they were not sure, it could be 2 weeks, a month, or longer!!!!

I am highly disatisfied with this service! There is nothing wrong with my phone and I do not wish to upgrade it. I now paid more money for a plan I only chose for more data to use with mobile hotspot. I will be looking into getting a new carrier as I feel that makes no sense. If I had not upgraded my plan then my phone would have had mobile hotspot.

Reason of review: Not as described/ advertised.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Contacting Samsung is a load of garbage they're feeding you they control the apps whether they turn on or off your hotspot. I would recommend checking Google Play Store for options that work without rooting your phone they work do you want to pay them I think your money would be better spent for paying for the apps rather than paying cricket.

Cricket Wireless Reviews

  1. 382 reviews
  2. 186 reviews
  3. 101 reviews
  4. 48 reviews
  5. 32 reviews
Cricket Wireless reviews