Cricket Wireless
Cricket Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cricket Wireless reviews show a 1.9 star rating from 448 reviews, 16% would recommend, with predominantly negative sentiment and 76% unfavorable ratings.
Key Takeaways for Future Customers
- Expect affordable prices and no contracts but plan for support challenges.
- Prepare documentation for billing or refund requests and limited phone support.
- Consider store visits for complex issues like number porting or device unlocks.
Negative Feedback / Risk Areas
- Poor customer service quality and long hold times.
- Billing errors, unexpected charges, and difficulty obtaining refunds.
- Account access, PIN problems, fraud reports, and device unlock delays.
Positive Feedback
Customers note low price level, affordable prices, and no-contract plans as benefits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cricket Wireless reviews show a 1.9 star rating from 448 reviews, 16% would recommend, with predominantly negative sentiment and 76% unfavorable ratings.
Key Takeaways for Future Customers
- Expect affordable prices and no contracts but plan for support challenges.
- Prepare documentation for billing or refund requests and limited phone support.
- Consider store visits for complex issues like number porting or device unlocks.
Negative Feedback / Risk Areas
- Poor customer service quality and long hold times.
- Billing errors, unexpected charges, and difficulty obtaining refunds.
- Account access, PIN problems, fraud reports, and device unlock delays.
Positive Feedback
Customers note low price level, affordable prices, and no-contract plans as benefits.
Media from reviews
Lawrenceburg, Tennessee
The money was to pay for data but was added to next month service.
I have a child on the road in *** and he needs the data for GPS.
This is a desperate situation...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Fraud
Very bad
They never answered if you are not a member of their company, but they send me many letters under different names to my home address. They allow people to buy their products one don't check the real address.
Preferred solution: Check who is using my home address to register the phones
User's recommendation: Never try to contact if you are not client
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Bernardino, California
Hi my name [PERSON_NAME] I’m a current...
- Automated system flagged my iPhone as lost; line suspended after delays.
- Phone found, but number can't be restored; I want to return and cancel.
Hi my name [PERSON_NAME] Im a current customer 3 months only I baught a iPhone air with you guys cricket company and just because I misplaced my phone call the cricket company phone number chat support team and I said on the automated system I had lost my phone so cricket support chat team put my phone as lost or stolen and put it on the block list and suspended my line and now I found my iPhone air. That is currently brand new and trying to restore my line and phone still paying it monthly but cricket says I cant get my number back or that the phone also is the issue I said what but. This is bad customer service there saying the cricket team that I cant use this phone anymore with the same phone number like I mine I had brocuse its the device they said that is blocked I wither 3 days and told me it shall take max 72 hours and stilll I waited 72 hours 3 days and then I called after 72 hours and the said nothing was filed or reported to unblocked my iPhone air so I when over and waited panther 3 days and now today may 1 st 2026 year and they are saying to wait a little more look I just got this phone this should be happening at all at this point I just would like to return the device and be free debt at 0 then to continue paying a bill and phone that is not currently working or that wont Im fed up at this point I rather sell this phone and get me a new one i dont know but they are bad in service never had this happen to mar not even eith boost it metro pcs sheesh this is a headache at this point I would rather get a another phone but cricket dont even cover tha or give me options at this point im canceling
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Red Oak, Texas
I’m new and I need time to learn more about the product
After acquiring the product, the GPS was offline, and I wasn't able to use the internet until the next day.
Dallas, Texas
I have been trying to ger my account...
- Tried to get my account number; spoke to many agents with no solution.
- The staff are poorly trained and I want to reach the right person first.
I have been trying to ger my account number and have chatted with ten/ yes ten different agents and no one can help me. These are the poorest trained people I have ever delt with.
Then keep sending to another person, does anyone there know how to handle a customer request. Apparently not. Idiots I call them, they all deserve that title. One simple request, get me to the right person the first time.
*** is another name for them. I will not ever deal with Crickett ever again. I will tell anyone and everyone I know not to deal with you.
I will be standing outside your store telling people not to do business with you, every single day. I am retired, have a chair, water jug and umbrella.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
Close an account
Local office was not helpful. She stated it would have to be done on line. My husband passed, it should be an easier way to close an account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt takes a long time for me to obtain my account number since I do all my transactions online
I just need my account number. I’m not getting any answers like I used to. My son and I have been in the account for over 10 years until he passed away in 2018.
- No comment
- Very poor customer service
Preferred solution: I’m taking my business elsewhere
Weatherford, Texas
You said I could have my old number.
I gave yall two months to get my old number, and you said I cant so cancel this account. If you cant fix this cancel me !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIdentity theft by cricket and putting my address on 42 of their customers mail
The call was useless and the number published was useless. You have to be a cricket customer to use the number.
Im not a customer and I have a problem with the company. Wasnt helped by this.
User's recommendation: Don’t bother with pissedconsumer.com it’s just someone wants to sell something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to cancel the service to my...
- Cancel Cricket Wireless service for number 805-256-****; stopping on 04/13/2026; contact 805-300-****.
I need to cancel the service to my phone contract with cricket wireless. The phone number related to the service is ***.
I no longer have the phone and have discontented using the account.
Our contact information is ***. I am the registered user and am stopping service as of today, 04/13/2026.
Please contact me via phone number *** or email - ***.
Thank you,
***
***
- Inexpensive
- No help
Preferred solution: Cancel service
User's recommendation: There's no customer service contact representative if you have an issue.
Lawrenceburg, Tennessee
No service
I need to talk to a representative about a transaction made last night that didn't go as instructed.
Preferred solution: The days added instead lb money added to my billing.
Lawrenceburg, Tennessee
Add data
I asked to purchase 1 gig of data for my sons phone. Unfortunately the ten dollars was added to the account not the 1 gig data I requested.
He's in *** headed to ***. He really needs this data for his gps.
User's recommendation: This didn't add data that i ordered. I will have to contact humans in the am too get this corrected. My son is on the road heading 1300 miles away and in *** to 25%data he needs this to be affected to his data not to his account.
Syracuse, New York
Cops was called Normie for no reason.And I never had a problem with cricket since I had crooked at fifteen years old
I was told to go into a nearest store nearby to my phone bill.The lady that was working seen very upset.She had her kids in the store of 5 four-year-old in 18 behind the counter.Okay , I was told to go into the store to make a payment on my phone s
User's recommendation: I had the cops called on me for no reason that's very unprofessional
Greenville, South Carolina
Cancelling service
I held for at least 5 minutes and then the phone call was terminated. I never got to speak to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost phone
I lost my phone, paid for insurance for another phone, but cannot talk to anyone because a PIN is being sent to the lost phone.
Preferred solution: A new phone
Billings, Montana
I fraudulently Charged $1300.00 by Cricket, I am not a customer
I was billed for over $1300.00 by Cricket Wireless and Have never done any business with them. I tried calling but since I am not a customer, and have no phone number I cannot get past automated voice response.
So as far as I am concerned this is fraud. No way to contact Customer Service
User's recommendation: DO BUSINESS W/THIS COMPANY AT YOUR OWN RISK
About
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Cricket Wireless LLC is a prepaid wireless service provider. The company was founded in March 1999. Its headquarters is based in Atlanta, Georgia, United States. Cricket Wireless offers prepaid monthly paid choices. They are as follows: 1GB, Basic, Smart, Pro, and Unlimited. There are no annual contract plans. Basic plan features include: data access plus unlimited calls and texts to Mexico, Canada, and the United States. Cricket Wireless covers 99% of Americans. The company also offers prepaid smart phones for sale. Featured brands are Sumsung, LG, and iPhone. There is also a large stock of accessories including screen protectors, wallets, shields, and cases. All orders get free, 2 business day shipping. There are no overage charges for calls, texts, and data.
Cricket Wireless is ranked 405 out of 2417 in Telecommunications category
USA
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