Cricket Wireless

I purchased a new phone. The sales lady, Aliyah Davis, told me she was adding a charging cord and wall plug to my bag because the new phones don't come with them.

When I got to my vehicle, I realized that she charged me 30 dollars for a wall charger and 20 dollars for a power bank, neither of which I needed. So, I went back in to get a refund for the items and was told they don't refund accessories. I was told to come back the next day to speak to the manager, Jasmine Kindred. When I returned, she stated they don't do refunds for accessories and said she would speak to Aliyah about it.

So, their scam at this store seems to be telling you they are adding to your order and it won't cost you, but that's a blatant lie. They are selling you junk off the wall that no one would willingly buy, then they refuse to refund after the scam.

I will not send business to Morgan City LA Cricket. I do like Cricket, just not this store, which appears to be running scams.

Cricket, you have always been unsatisfactory. I can't believe you're charging me $60 a month because I have MAX, and nobody even told me it came with MAX or offered to help me install it until recently. Initially, the person who sold me this phone and service had a two-SIM pocket in the phone and used the other one for their own personal use. Is that even possible? Yeah, I think it was. This continued until I took it back to the original place and reported there was a problem with my phone because I thought it was hacked as there was another number. At which point, she handed me a brand new phone, claiming it was her mistake. What do you think about that? Either way, you just texted me to tell me you tried to debit my account, to no avail, and there was no payment to be had on bill pay. Of course, there's no money in the bank, but you further told me there would be a $5 charge. This is ridiculous and stupid, since I was informed, when I asked about bill pay, that it wouldn't touch my account until tonight. Furthermore, you scheduled the withdrawal for February 2nd. So now I have three conflicting text messages from you. Thank you so much! You charge way too much; you have no customer service. Your automated system is infuriating with its drawn-out instructions until you press any button. I was on hold for 35 minutes, even though your system claimed it would only be 2 minutes for a phone call or to get someone on the line. Then, when I finally did get through, I couldn't understand the agent. I asked him which language he was speaking, but it was to no use. Then, I questioned him about the potential $30 discount for a connectivity program that he apparently didn't understand. I had to repeat it. Interestingly, he assumed I wanted a refund.

I was then told I couldn't change my plan, which is absurd. If I've paid for this phone, I should be able to determine what I opt for. But most of your representatives told me I can't change my plan. So, I'm going to sever ties with you altogether. I've taken to social media platforms like Facebook, TikTok, Instagram, and made it known extensively to anyone I could reach not to use your service. I may even place it in the local newspaper. Yeah, they might not publish it, but whatever! It doesn't hurt to reach out to 4,862 people and tell them about your poor service.

He claimed there was no connectivity program; however, it was hard to tell, as he couldn't speak clear English. Please note that I'm not showing any prejudice here; I just didn't understand him at all. He promised to get a manager, but this led to another 45-minute wait until the line disconnected. Your service is horrendous. Since I got your service, I've told at least 128 people and another 200 through social media not to use it. A satisfying 78% agreed and opted for something different. Your pompous lack of customer service, extended waiting times, and exorbitant charges are unacceptable.

Your reliance on automated systems and computers to bypass real communication is shortsighted. Many websites criticize your brand, and you didn't instigate their creation. My primary reason for contacting anyone in the first place, besides all the aforementioned issues, was that I hadn't received 5G service for the month of January. Most of the time, the signal disappears, it reverts to 4G, or it's not available at all. Therefore, I don't think I should pay you $60 since it hasn't worked half the time and I never knew when it wouldn't. I don't believe I'll get a refund or even a coupon; probably not even a phone call. That's how uncaring and distasteful you are.

Hello, we have been trying to call since yesterday. We called 611 and at one time, we were on hold for 2 hours and 7 minutes before it just cut off and said, 'Press 1 or say one for a transfer'; however, we didn't push or say anything.

Then today, we called the 800 number and after 12 minutes, it was saying the same thing. Please, please help us. Last Thursday, I went to the Cricket app to purchase a Razr phone for Christmas. I went through the process and bought the phone and service, the whole package.

When I went to check out, it said I already had an account to sign in, which I did. The cart showed the phone as 99.99, service as 60.00, and activation as free (online). When purchasing the phone, I selected 'new number' so we could get the deal. I didn't want it tied to the other phone I had which is (727)317-****.

It is showing online that both numbers are tied to each other and I didn't want that. Can you please fix it for me? Cancel the (727)317-**** number and just have the new phone number on there by itself. I'm not even sure why it combined the accounts without any verification from me or a confirmation of some sort.

Thank you for your time.
Oh I forgot to tell you it shows a balance due for the 9847 # of $25 dollars which confused me because if it was for a full month of service Should it not have been for $60 if it was for the up coming month. Now its $35 but still.

So that raises another question why $25 and if you knew it was a switch lines why am I being charged money when I paid ALL of it up front?? Thank youuu for your time one more time hehe

Y'all have double charged my account twice this month and then made me pay the reactivate fee. I want my money back!

Did you know that the only way you can pay your bill without being fined is to pay online with a card? If you use that same card (or cash) to pay at a physical location, it costs you an extra $5.

Pay with a card using their automated system over the phone? Extra $5. They literally charge you a fee to give them money. Buy a phone in the store?

$25 activation fee. Already have their service and buy a new phone from them? $25 device upgrade fee. They also make it intentionally difficult to contact them when you need assistance and actively discourage interaction with their customers.

There are no live chat agents or an email available.

Go to a store during business hours and try your luck with there being a competent employee working that day or call the outsourced customer assistance number and try to communicate effectively, despite the language barrier. I don't understand how charging people a fee to pay their bill is legal.

Use They took my payment charged my card then stated I owed 5 bucks for reinstated I didn't know for a week cause it's my son's and I pay the bill I paid on time but they didn't process it until the next day so because of cricket I was late and did it restore my service but said I owe. Them more money to reinstate the phone WTF she told me I needed to pay it A day early to make sure they except it in time I SAID NO I NEED TO CALL MY EX WHOS A LAWYER. WTF ARE THEY CRAZY THEY THEM SELF MADE MY PAYMENT LATE THEN SAID I HAD TO PAY THEM AND WILL NOT COMPESATE ME FOR THE WEEK OF NO SERVICE TAKE MY ADVICE GO ELESWHERE THESE PEOPLE ARE A RIPP OFF WTF SERIOUSLY THEY DIDNT PROCESS IT SND I HAVE TO PAY FOR MY *** I DO A DOUBLE MIDDLE FINGER TO YA