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Faulty equipment

Cricket Wireless - Faulty equipment
Cricket Wireless - Faulty equipment
Update by user Jan 04, 2021

Story hasn't changed at all. Haven't heard from them and probably won't

Original review posted by user Dec 05, 2020
Bought a myfi that went out within a week. The store kicked the ball down the field until in store warranty went out. Multiple attempts and standing in covvid infested crowded ups stores. And I shouldn't have had to. So I stopped and took it back to the store i bought it. Took a pic of it and the receipt on the counter and left. Blocked on twitter sales and support pages for not "dm"ing and letting them jerk me around more.

User's recommendation: Avoid them.

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ID
#2322769 Review #2322769 is a subjective opinion of poster.
Product
Cricket Wireless Hotspot Device
Pros
  • Hot spot
Cons
  • No service
Loss
$100
Preferred solution
Full refund

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New Reviewer

Unlocking my device in kenya

Hello, My moto G7 supra isn't unlocked(local network use is restricted) How can I activate it pls help
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ID
#2615833 Review #2615833 is a subjective opinion of poster.
Location
Nairobi, Nairobi City
New Reviewer

Insurance is a scam

3 of our phones had insurance, when we tried to replace a cracked screen it cost almost as much as without insurance. Phone not working deductible quoted was higher than plan read. I cancelled the insurance but Cricket still charged us. When I checked my account and called them on it they blamed me and did not own up to their mistake, later wanted to give me only $10 credit. They withdrew $42. after we had cancelled it. and only got

User's recommendation: Buy your own unlocked phone and buy insurance for it, don't buy from them.

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ID
#2614666 Review #2614666 is a subjective opinion of poster.
Pros
  • Good coverage
Cons
  • Customer service is hateful
  • Unable to view statement online
Loss
$38
Preferred solution
Full refund

POOR CUSTOMER SERVICE

I bought a phone on 6-7-2021, the phone got so hot, you could not even hold it in your hand, dropped calls regularly, I took the phone back to get a refund on 7-10, was told that I had to speak to the manager that would be there the next day, I was up there waiting for the store to open, the so called manager tried to tell me that the phone was damaged and he could not refund my money, I was refused a refund, horrible customer service when something does not work and a company treats their CUSTOMERS LIKE THIS, pathetic!! ike this, PATHETIC!!

User's recommendation: DO NOT BUY FROM THIS ESTABLISHMENT.

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ID
#2602904 Review #2602904 is a subjective opinion of poster.
Location
Cookeville, Tennessee

I needed to find bbn out how much i would pay for certain phone

I have been a customer for many years and I called last night to try and get a answer but i kept getting sent to other customer service rep over and over, so honestly i was not happy at all causs i never got my answer. I want to k ow how much I would have to pay for the Galaxy S21 Phantom Purple. I habe a galaxy 9s right now but i am bored with it and want more technology and the 128 gb helps alot for me to want it Could you please contact me me because I am not to happy with my experience i had with customer service. I would like for a manager to call me so i can discuss this matter Thank you Misty Bell 864-360-****

User's recommendation: Dont call at night you will never get any help from the customer service reps.I was very upset tonight and i would like a manager above just not just customer service.

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ID
#2599398 Review #2599398 is a subjective opinion of poster.
Location
Eure, North Carolina
New Reviewer

Need phone unlocked

Cricket sucks! I called yesterday and was told they had to put an order in to unlock my phone that I purchased outright at Walmart then I called today and they told me that the iPhone is unlocked so after having cricket for 7 YES 7 years the company cricket still doesnt know a thing about their services or anything to do with phones.

User's recommendation: Get Verizon or AT&T.

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ID
#2596689 Review #2596689 is a subjective opinion of poster.
Location
Navarre, Florida
New Reviewer

Puk for my phone sim

I accidentally lock my sim card and I need the puk number to get my phone service. It keeps telling me
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ID
#2590627 Review #2590627 is a subjective opinion of poster.
Location
Bluffdale, Utah
New Reviewer

Difficult to get customer service in the phone

Can not talk to an actual person on the phone. It takes a lot of work to get customer service on the phone

User's recommendation: Get Verizon or at&t.

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ID
#2589511 Review #2589511 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlock my iPhone

I have purchased an iPhone 7 from cricket and I had cricket for over one year now when I try to switch my phone to T-Mobile cricket told me my phone was locked Ive been trying to get it unlocked for over 14 days now and every time I call they give me the runaround and keep me on hold for over an hour

User's recommendation: As this I would not recommended cricket.

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ID
#2576238 Review #2576238 is a subjective opinion of poster.
Loss
$60
Preferred solution
Get my phone unlocked
New Reviewer

Unlock my phone I forgot my password I can't get into my phone

I forgot my password to my phone help me unlock my phone for my account phone number 228_341_****_ that phone is my work phone I really need it right now please help me to unlock that phone
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ID
#2573509 Review #2573509 is a subjective opinion of poster.
Location
Lewiston, Idaho

Can't get into my voicemailskunkbutt123@***.com

On phone for2 hours. Never resolved the issue. Can not access my voice mails. One lady helpfull named Anna. Cant call for help. To actually talk to someone. And once hung up to do as suggested. Couldnt get back to the same person. With out starting all. Over again with some one else and getting no where. With nothing but texting.

User's recommendation: Dont have any.

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ID
#2570870 Review #2570870 is a subjective opinion of poster.
Location
Delano, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost phone

Believe my phone escaped my van somehow. Im fortunate to have a work phone. I thought I was insured and would get an updated phone. Im interested in the new IPhone
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ID
#2566177 Review #2566177 is a subjective opinion of poster.
Service
Cricket Wireless Cell Phone Upgrade
Loss
$10000
Preferred solution
Newest technological advance in cellular technology
New Reviewer

Payment issue

Why this month I paid 109 instead 90$ I'm in plan who should I pay just 90, we are 3 members, I want to know how that happens and why
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ID
#2565772 Review #2565772 is a subjective opinion of poster.
New Reviewer

It make it seem like I'm not job searching

I changed carriers but gmail won't allow me to apply for jobs nor let me send my most recent resume. Google keep asking me to change passwords that I have already changed and easy for me to remember. I need the proper authority to look into my accou

User's recommendation: Always report technical issues.

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ID
#2564353 Review #2564353 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Employees bad customer service

Cricket Wireless - Employees bad customer service
I will never buy anything at a cricket store any more. The people that work at the Lone Tree location in Victoria TX need more training, not only on their customer service but also on the products they sale. More that once they sold me a product that according to them is either mislabel or they can't tell the difference between them.

User's recommendation: do not buy anything from cricket.

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ID
#2544336 Review #2544336 is a subjective opinion of poster.
Location
Victoria, Texas
Cons
  • Your employees are not trained
  • Lack of business sense
Loss
$27
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible customer service

Original review updated by user May 06, 2021
I have been trying to unlock my IPhone 12 with cricket wireless for a while now. They have closed a ticket on me without fixing the issue and/or even contacting me. They mislead me about how long it takes to get a ticket resolved. They told me 3-5 business days. It turns out the department wont even look at a ticket marked urgent within five business days.

User's recommendation: Avoid cricket and go for a more reliable company like T-Mobile. Cricket wireless isn’t that well priced and the customer service will drive you insane.

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ID
#2538349 Review #2538349 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Cricket Wireless Cell Phone Unlock
Pros
  • No contracts
Cons
  • Bad customer service from store manager
  • Customer representive
Preferred solution
I want them to unlock my phone.

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