Most helpful review
New Reviewer

I need a phone number please and I need a PIN number please

Cricket Wireless - I need a phone number please and I need a PIN number please
Cricket Wireless - I need a phone number please and I need a PIN number please
Cricket Wireless - I need a phone number please and I need a PIN number please
I need the password on your phone I also need the phone number of the phone please pretty please with cherry on top please please I need the phone number and I need the new and I need a password and I need and I need and I need and I need and I need the password to phone number and I need new other person I lost it

User's recommendation: Tyann.

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ID
#3626716 Review #3626716 is a subjective opinion of poster.
Location
Anaheim, California
GOT A FREE IPHONE FOR CHANGING TO 5G. THEY LOCKED THE PHONE AND WILL NOT UNLOCK IT!! I TOLD THE GIRL WORKING AT THE CRICKET STORE I ALREADY HAD A SAMSUNG 5G ANDROID I WOULD BE USING AND THAT I WOULD JUST SELL THE PHONE CRICKET GAVE ME FOR FREE! WHO WOULDN'T IF THEY...
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ID
#3707857 Review #3707857 is a subjective opinion of poster.
Location
Tempe, Arizona
New Reviewer

I need to set up a bridge pay and it been saying it's down since 11:00

I been trying to pay my bridge payment and it keep saying the system down and now my phone will be off
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ID
#3705901 Review #3705901 is a subjective opinion of poster.
Location
Sugar Land, Texas
Preferred solution
Help
New Reviewer

Trying to get a phone turned on

MY PHONE WAS LOST. When I GOT IFF THE BUS AND IT FELL OUT OF MY PURSE I AM DISABLED HAVE SEUZERS VERY HIGH BLOOD PRESSURE

User's recommendation: WAS A GOVERMENT PHONE SO WILL YOU PLZ DIRECT ME TO GET ANOTHER PHONE I AM DISABLED REALLY HIGH BLOOD. PRESSURE PLZ DIRECT HE IN TGE RIGHT PKACE.

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ID
#3690624 Review #3690624 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
ANOTHER GOVERNMENT PHONE
The phone when I arrived at the airport in Tampa, would not dial my friend to pick me up it kept calling Cricket Wireless. I did not put in Cricket phone number. Finally when I got home I tried again. I called my sister using my contacts it dialed her number but...
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ID
#3669466 Review #3669466 is a subjective opinion of poster.
Location
Lakeland, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tired of being lied to by customer service

I can not receive or call anyone. They tried telling me that my phone wasn't compatible with cricket, had the same phone for the last 4 years on cricket, then it was I need a new sim card .. did that nothing! Then it was cricket was doing upgrades and should work the next day.. nope called back and then was told still updating.. that was Friday here it is Sunday and still not working. Been a week of no calling or receiving calls. So tired of their lies!

User's recommendation: Not sure now.

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ID
#3661901 Review #3661901 is a subjective opinion of poster.
Location
Fenton, Michigan
Preferred solution
Phone to work and full apology
New Reviewer

I have lots of problems with it

Today the whole day we couldnt call from our phones we have four lines from cricket company all of them couldnt call or receive calls
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1 comment
#2194957

I'm having the same issue with only my phone 1st they tell me I need to buy a new sim card then they tell me cricket is doing an update on Thursday and it will definitely work on Friday then Friday night after waiting for an hour on another phone that they are still updating. . HERE it is Sunday and still can't call or receive its been a week

ID
#3655642 Review #3655642 is a subjective opinion of poster.
Location
Diamond Springs, California
Preferred solution
Let the company propose a solution

The store at 3433 has the most awful store it is . Rude is not the word for them *** is 3433 Austin peak

My home got lock while I was in the hospital because I was in a coma and they were trying to call family member

User's recommendation: Do not shop at that raciest store.

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ID
#3654557 Review #3654557 is a subjective opinion of poster.
Location
Greenville, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shut down my phone

Yes you changed my name on my account into my husband's without even notifying me without even asking me if it was OK cause it wasn't and I would like to change that the phone number is 503801**** . It was under my name Sheryl Murray he switched it to Michael Murray Please call me at 503457****
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ID
#3643412 Review #3643412 is a subjective opinion of poster.
Location
Tillamook, Oregon
Pros
  • Most people there are nice
Loss
$1499
Preferred solution
The phone put back in my name
New Reviewer

REAL CORPORATE OFFICE NUMBERS!!!

CALL CRICKET CORPORATE OFFICE DIRECTLY!!! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers... 470-563-**** thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deciept and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!

User's recommendation: DO NOT GO WITH CRICKET WIRELESS!!!

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ID
#3635430 Review #3635430 is a subjective opinion of poster.
Location
Tijuana, Baja California
Preferred solution
Full refund
New Reviewer
I just got on your company seven days ago and I got an iPhone this iPhone is not working very well and I want to trade it in I get paid tomorrow but today is the seventh day to trade it in this was not talk to me in the beginning with the holiday and everything I did...
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ID
#3633179 Review #3633179 is a subjective opinion of poster.
Location
Stockton, California
Pros
  • Price on the phone is good but honoring the refund is poor
Cons
  • Bad return policy
  • Reliability
  • Service coverage and speed
Preferred solution
Price reduction
New Reviewer

Suspension

*** *** service no customer service ...dnndjdjdjdjdjdjdnenejeksjbssjskkshsbshjsksjensksodbdbdjjejensjskisj
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ID
#3625212 Review #3625212 is a subjective opinion of poster.
Cons
  • Very slow data speeds
  • Supervisor never made call back that was promised
  • Reliability
Loss
$60
Preferred solution
Let the company propose a solution
New Reviewer

I am trying to get my service for Qlunk back on my cricket phone need cricket Carrrie to allow

Trying to put my Qlink wireless account on my cricket phone. Plz help its not letting tell cricket is no longer on my account I cant afford the phone bill every month on SSI a fixed income an cant afford a phone bill on top of being homeless an no transport station I need to connect with the outside world for rides to an from appointments

User's recommendation: Love my cricket.

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1 comment
#2188965

Hello Kimberly H Und, sounds as if you may need your Cricket Wireless phone/smartphone unlocked by Cricket Wireless. If you've had your Cricket Wireless phone/smartphone for at least 6 straight months & have not been late on those payments, then per Cricket Wireless policy, your phone/smartphone would qualify to be Unlocked.

Please contact their Customer Service or.

log back into your Cricket Wireless account(if you still have it) and there is an option to Unlock your smartphone from the Cricket Wirless App. Take care.

ID
#3612631 Review #3612631 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
Preferred solution
This carrier shut off so I can get my Qlink account put on that phone
New Reviewer

Have no service in two lines

We have not had any service today and we are struggling even to make a phone call. No internet no data at all. We need help because we need the service. I have been trying to call but the call won't go through because I have no service.
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ID
#3600016 Review #3600016 is a subjective opinion of poster.
Location
Wichita, Kansas
Preferred solution
Let the company propose a solution
New Reviewer

Customer service

Original review updated by user May 16, 2022
I love cricket service but their customer service at 4501 N. May Ave. South Avenue is terrible. When we walked in they didnt even acknowledge that we were there set there cutting up and joking with another guy that was about to pay and just kept conversating and ignoring as never ask as what we needed what we were there for anything we were there for about 20 minutes

User's recommendation: what we needed what we were there for anything we were there for about 20 minutes.

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ID
#3580893 Review #3580893 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Give them girls more customer service experience or training so they aren’t running customers off like that. We came to another location and got great customer service there at 2505 South 29th st.
New Reviewer

Has my phone been disconnected

I disconnected my phone on the day u took out the money from my account.all I want is for my money to be put back in my card.thank you.
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ID
#3568127 Review #3568127 is a subjective opinion of poster.
Location
Refugio, Texas
Cons
  • To hear i can not help you and i cant help you
  • Ripping me off

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