Skip to content

Ask Community about Cricket Wireless

Advertisements
0 symbols (min 5)
Submit answer
Mallory S Rsi

Question

Top question

Hello! My name is Mallory and I am just sending this email to say I absolutely love this company!

I have ever received an item that was not absolutely perfect! I was wondering if you have any stickers or any other promotional items that you would be able to send me? I would love to put them on all my items and promote your company! Thank you for doing everything you do, it really means a lot to me.

My address is: Mallory Sherman {{Redacted}} Thank you! :) Have a great day!

0
1 comment

Mallory I'm not trying to be rude etc But I would " NOT " Suggest leaving your address etc where everyone WEIRDO, Sex Trafficker etc can find you. You can contact Cricket directly on the Cricket App. Just being concerned about you. PRAYING ALL IS WELL

View
Comment
Cancel
Julie R Tiv

Can I get the free phone if I just ported over and was given false info about my own device

Called a retail store and was told my device was compatible however it doesn't support wifi calling. I would have ordered online and received the free phone that was compatible if I had known the samsung A20 was not supported.

0
1 comment
Garry Leigh
Telecommunications Expert

Unfortunately, cricketwireless.com does not provide any information about if it is possible to get a new free phone if you just ported over. However, you may always contact Cricket Wireless Customer Service and ask for assistance with your issue. You may try to reach out to them:
  • via the company social media networks.

Please note that Cricket Wireless Customer is available:
  • Monday - Saturday: 7 am - Midnight ET
  • Sunday: 10 am - 10 pm ET.

View
Comment
Cancel
jody m Fkx

how do I set up autopay

0
1 comment
Garry Leigh
Telecommunications Expert

According to the Cricket Wireless help section, to set up Auto Pay, please follow these steps:
  • sign in to My Account;
  • enter your Cricket Account PIN (if applicable);
  • input your credit or debit card information;
  • accept the Terms and Conditions;
  • select AutoPay ON;
  • a confirmation screen should appear.

You'll need to set up Auto Pay more than seven days before your payment due date to receive your credit before your first payment is debited.

View
Comment
Cancel
Cynthia B Jdb

How do I get my text and phone messages from 3 years ago

Need them from cricket wirless

0
1 comment
Garry Leigh
Telecommunications Expert

According to the 'How to View Cricket Wireless Phone Records and Text Messages Online' article posted at ios-data-recovery.com, you should see the text message bill, lines, cricket wireless plans, and usage by logging into your online account. To do this, please follow these steps:
  • go to mycricket.com;
  • click on the My Account button;
  • use your phone number and password to access your personal account information;
  • Navigate to the messages section of your online account.

To get more information about how to get your text and phone messages, please contact the Cricket Wireless customer care team:
  • by phone at (800) 274-2538 (toll-free number within the United States);
  • via the company's social networks.

Support is provided:
  • Monday - Saturday: 7AM - Midnight ET.
  • Sunday: 10AM - 10PM ET.

View
Comment
Cancel
Sukare H

How can i activate sim card

0
1 comment
Garry Leigh
Telecommunications Expert

According to Cricket Wireless FAQs in order to activate your card:

  • go to cricketwireless.com/join,
  • your ICCID and IMEI numbers,
  • choose what kind of customer you are,
  • pick a rate plan and any optional add-on features,
  • choose Get a Cricket Number or Transfer Your Number,
  • review your shopping cart and select Check Out,
  • create a Cricket account or verify your existing account,
  • enter your payment info,
  • complete your order and activate.

View
Comment
Cancel
Dane W Hbu
Verified Reviewer

Due to corona is cricket suppose to be paying the phone bills?

I been out of work for months now.

0
1 comment
Garry Leigh
Telecommunications Expert

According to Cricket Wireless FAQs the company is automatically waiving the reactivation fee and the Automated Phone System fee that applies to service payments.

View
Comment
Cancel
Peggy b Pdw

How do I extend the rings before my voicemail picks up on my Motorola Moto phone

voicemail picks up after only two rings we want six rings can you please explain how to do that

0
1 comment
Garry Leigh
Telecommunications Expert

As stated on at&t community forums, to extend the number of rings before voicemail on your Motorola Moto phone:
  • Log into your Cricket Wireless account

  • Open the “Voicemail Settings” tab

  • Go to “General Preferences

  • Tap “Set Number Of Rings Before Voicemail

  • Set 6 rings

  • Click “Save”.

To get more details about the Cricket Wireless voicemail features, please contact the Cricket Wireless Customer Service team by phone at 800-274-2538, or by Cricket Wireless Chat at https://www.cricketwireless.com/contactus.

View
Comment
Cancel
Dennis M Vqi

Hotspot

How can I get the hotspot?

0
1 comment
Guest

You can either pay an extra $10 a month to use it on your cricket phone ( I believe they will let you use 10 gigabytes) or buy a carrier unlocked phone with mobile hotspot on it is what I do and I can use as much as I want.

View
Comment
Cancel
Deundra Iwi

How do I get my hotspot to work on a device that is not a phone bought from Cricket Wireless

How do I get my hotspot to work on a device that is not a phone bought from Cricket Wireless? It has ability to have hotspot, but for some reason it will not work.

0
0 comments
View
Be the first to comment
Cancel
Jennifer F Izn

Does the low income program replace your phone if it was lost or stolen

My phone was stolen and I'm on the acp program so I get free service just my phone was stolen can I get a replacement phone through the program

0
0 comments
View
Be the first to comment
Cancel
Lola T Djv

I am trying to use an old phone if mine. But I can't remember the phone number to it or my account username or password

How can I add more minutes to an old cricket phone of mine if I don't recall any of the passwords or usernames AND VANT EVEN FIND WHAT MY OHONE NUMBER IS ON THIS STUPID CRICKET PHONE!!!!?

0
0 comments
View
Be the first to comment
Cancel
Jaiime G
Verified Reviewer

I need to suspend a stolen phone

Left it at the store and went there it was going phone number 346217**** is the number of the stolen phone

0
0 comments
View
Be the first to comment
Cancel
Khadijah F Wyh

Why I can’t reset my pasword

It logged me out my account I forgot my password and now it saying it’s temporarily unavailable to reset the password

0
0 comments
View
Be the first to comment
Cancel
Daniel S Acj
Verified Reviewer

How can I get my account csncelled?

I initially was supposed to be on the Assurance Wireless program, but that did not occur until AFTER I was incorrectly charged and COULD NOT get my $60.00 back.I don't want to deal with Cricket or Assurance Wireless after this billing cycle endsJuly 5th. I believe. Will you PLEASE HELP ME?

0
0 comments
View
Be the first to comment
Cancel
Dalila C Itr

How can I change my payment for the 3rd of each month

I'm receiving my benefits on February 3. Can I make my payment on February 3,2022. My disability comes on the 3rd of each month

0
0 comments
View
Be the first to comment
Cancel
Shauni Xip

What happens if one person get out of a family plan?

I had a family plan with 3 people, but one person decided to get out of the plan and now I can’t log into my account

0
0 comments
View
Be the first to comment
Cancel
Berdell V

How much is my bill for four phones or three phones

How much is my bill i only need three lines on not four Under Anthony Argon 3412 this is only three phones on please

0
0 comments
View
Be the first to comment
Cancel
Francisco D Lsh
Verified Reviewer

How can I get in contact with the ganancial office

How can I get my refund I was charged for 68 dollars last Saturday when I was trying to purchasing a phone but the order didn’t go through

0
0 comments
View
Be the first to comment
Cancel
Misty B Zet

About the galaxy s21 phantom pieple.s1q

How much will it be since i have nbeen with yall awhile

0
0 comments
View
Be the first to comment
Cancel
Harinder M Hku

Is my automatic setup for billing?

0
0 comments
View
Be the first to comment
Cancel
Load 6 more conversations

Need Advice from Real Consumers?

Ask consumers like you for honest recommendations and tips, or share your own experience to help others.

Ask community

Top Contributors

Scot Ybp
Scot Ybp
17 helpful comments
Andre L Pvo
Andre L Pvo
15 helpful comments
Harry S Rpn
Harry S Rpn
11 helpful comments
Trey P Cpr
Trey P Cpr
10 helpful comments

Community Stats

17.7K
Conversations
20.6K
Comments
93.2K
Members