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Cricket Wireless Phone Service Review

Pls bring back the international text&call to Philippines.
Company wrote 0 private or public responses to the review from Sep 07, 2016.
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#914319
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This morning I used the cricket wireless website to change my plan from a 50 to 70 dollar plan. Not only did the website make this change with a $0 fee but 30 minutes to an hour after it made the change my service was suspended. Being a cricket customer for over 4years...
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Company wrote 0 private or public responses to the review from Sep 06, 2016.
2.5
#913776
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All I have to say is cricket sucks. So my son wanted a phone. I gave him my old one, a lumia. I went to the store asked how much it would cost for just talk and text. They dont have plans like that for a windows phone. You have to have internet. In my opinion I dont...
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Company wrote 0 public responses to the review from Jun 13, 2016.
#865192
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Short Review on June 04, 2016

Im fed up withh cricket. They need to reimburse us for the outage yesterday. Cant get through to the dept.
Company wrote 0 public responses to the review from Jun 04, 2016.
1.3
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
I didn't like
  • Way they offer apologies
#860009
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Cricket Service Outage Review

Nationwide outage! No prior notice for so called "maintenance" Seriously? You have lost me as a customer
Company wrote 0 public responses to the review from Jun 03, 2016.
#859588
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Cricket Wireless Staff Review

Had a horrible experience with this company from the beginning . The representatives lie to you when you call customer service , none of the reps have the same information they tell you something different . The managers of customer service are reading from the same script . I would tell the next man not to join with this company you will regret it I did .
Company wrote 0 public responses to the review from Apr 01, 2016.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
I didn't like
  • Resolution was to blame me
  • Being lied to
#821736
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I tried to get their 5 lines for $100. Two weeks later, and over 20 hours, $140 in OVERCHARGES, I got it. Mailed complaints to CEO and COO. Package was signed for. No call back to discuss my multi-page letter and overcharges. I cannot find any way short of driving down...
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Company wrote 0 public responses to the review from Feb 22, 2016.
1.0
I didn't like
  • Hold time
  • Incompetent customer service
#795329
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I have been a Cricket customer for almost 2 years. I bought 3 lines for my children. When I wanted to update their phones I found out there was no kind of motivation to remain on the plan. There were all these promotions in place to attract new customers like reduced...
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Company wrote 0 public responses to the review from Nov 03, 2015.
msme2u
msme2u

Cricket lies about how much data you have used. I have Wi-Fi at home so when I'm home I always use Wi-Fi. When I'm not at home I'm driving I migh5 get on facebook for a minu...

3.0
#728434
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Cricket Wireless Phone Service Review

Connection issues, calls dropped constant, surprise fee, horrible customer service, slow Internet. Wrost company ever
Company wrote 0 private or public responses to the review from Mar 10, 2015.
1.8
Details
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
#606399
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Cricket Wireless Manager Review

Bought a cell,didnt like it and tried to return it within the 3 rd day, wouldnt take it back and manager was never around to deal with the situation, all laredo stores cannot br reached by phone. Nobody took responsability for my problem.
Company wrote 0 public responses to the review from Oct 24, 2014.
1.8
Details
Coverage Area
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
#549977
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