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Ref: phone cell#

9.22.18- Yesterday I get a text from you congratulating me on my 4 + years of service with you and a discount coupon for anew phone. After that I start having problems with the dimness/view on my phone.

9.23.18 at approx 3pm. Rep: Brandon BI went into the cricket store this PM, on 8418 Pearl St 84th & Washington as I was right by the store form my work place as I was having issues with my cell phone constantly dimming down that I purchased 2 years ago. He tells me that my phone has been a problem, they discontinued it.

The rep., told me I needed to take some items off my phone, example and from my sim card. He took my sim card out and transferred them to my Google account. I was happy when i left the store. I get home, I get text, at that time I see ALL of my texts are gone. I call him at approx.5 pm to let him know he has wiped off all of my text messages, some which were legal items. He tell's me to come back, he then is unable to locate them, he tells me its because that a program/software was not on my phone. The text along with all the other texts I had saved are GONE!!!

He then gives me 2 business cards to go to take my cell phone to: CPR Cell phone repair & iPRO Smart phone repair. SO WHO is going to pay for this!

The last hour I am unable to locate the pictures he transferred as also part of my ph#'s are gone also.

I have always gone to the store on 72nd & Federal, Westminster, CO. with no problems.

Location: Arvada, Colorado

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