I called in to cricket today regarding exchanging or returning a new phone I purchased a couple of days ago and just received in the mail today. When I contacted the customer service department I let the representative know that I wanted to refund my purchase.
The agent asked me several times for the IMEI number and ICCID number which I thought was odd since this was a return. Long story short, after 20 mins on the phone she tells me that my phone has been activated.. I let her know that is not what I called for. My call was then disconnected and so I tried to call customer care back, however, my old phone would not work because she had deactivated my old sim card.
I called back from my sons phone and was immediately hung up on. I asked to speak with a supervisor who pretty much just transferred me to the correct department without apologizing for the inconvenience that I had just experience. I am so disappointed with Cricket.
My family and friends have gotten this service from my recommendations. I'm considering cancelling my service.
Product or Service Mentioned: Cricket Wireless Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.