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I have had great service for years without a problem from cricket, recommended it to everyone. Some time in the last year they shut off the 4G service to my phone. I only noticed when the internet went out due to some storms. I called and they acted like I had no clue....
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Company wrote 0 private or public responses to the review from Aug 22.
2.5
#1336290
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Cricket Wireless - Worst Customer Service Ever!

Tried to switch to Cricket for a LG-X phone. After a week of waiting, went in to check on our order and they said they sold the only two they received to others. Called Cricket in Brandon Fl and asked Bill to hold one for us . We arrived when we said we would and he told us he was sick and the phone was sold to someone else while he was home. Tried to switch us to a higher cost phone that we didn’t want. Strike 2 for Cricket!! They need to hire REAL CustomerSupport!
Company wrote 0 public responses to the review from Feb 20.
1.0
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#1193659
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Cricket Wireless - Activation fraud
Cricket Wireless - Activation fraud
Cricket Wireless - Activation fraud
Cricket Wireless - Activation fraud
Cricket Wireless - Activation fraud
Today I stopped at a Cricket Wireless store to ask questions about switching over to their company. Before I knew it, I was getting signed up. Ok, no problem, except when I got home. I went on-line to double check prices, I had just bought 5 lines. I was charged...
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Company wrote 0 private or public responses to the review from Aug 14, 2017.
1.2
I liked
  • Original sales clerk was nice
I didn't like
  • No refund or compensation
  • Fraud
  • Was not made aware of no activation fee online
#1087610
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I attempted to complete and order online, when I called the customer service line I was put on hold for two hours and finally hung up because no one ever came on the line once I asked for a manager. It took 8 days to process my order which I finally cancelled since...
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Company wrote 0 private or public responses to the review from Nov 07, 2016.
1.2
I didn't like
  • Custiomer service
#950719
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I went to a Cricket Wireless Store at this location: 12850 Biscayne Blvd, North Miami, FL 33181 This employee by the name of Roy he is very rude, disrespectful and racist. I have purchased three phone from cricket, and one day I went to talk to Roy about my phone I...
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Company wrote 0 private or public responses to the review from Nov 06, 2016.
1.0
I didn't like
  • Custiomer service
#950293
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Cricket has became the worst cell phone company I have ever had customer service completely and I do mean completely sucks I will be canceling my membership
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Company wrote 0 public responses to the review from Sep 27, 2016.
Anonymous
kavinc

I was in an area without Cricket service for about two weeks. I was working and using my company phone so I didn't bother calling Cricket (kinda hard to do with no cellular se...

1.4
#926625
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Cricket Wireless Customer Care Review

I came with my own iPhone 6s Plus from att to get new service at 16355 nw 27th avenue and the got arif was not interested in my service, I asked to get cricket service and he didn't have any interest in my money people like him give the company a bad name . I felt discriminated I am a dwarf and like everyone else have money to pay for my services
Company wrote 0 public responses to the review from Sep 26, 2016.
1.5
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Website
#926082
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I am so upset at how Susan supervisor at call center in San Francisco went about handling my call. My daughter broke her phone in june and i didnt even stop to think and remember not to pay for July and August bill for her cell. And being that i have been a customer...
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Company wrote 0 public responses to the review from Sep 16, 2016.
#919901
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Cricket Wireless Mobile Phone Service Review from Miami, Florida
Cricket Wireless Mobile Phone Service Review from Miami, Florida
Very poor phone connection I am always losing signal that or it takes forever to connect to a call what if I was in a life in death situation. Then I have tried twice to do Bridge pay and my phone was still off i had to pay an additional $45 that I do not have I would...
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Company wrote 0 public responses to the review from Aug 18, 2016.
Anonymous
Anonymous

If you want better service cricket wireless cannot provide that to you. Sorry. You probably wont get your money back either.

#902756
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Cricket Wireless Internaltional Exta Phone Plan Review

Cricket wireless stealing my disability. In July Cricket took $100+ dollars off my card for an$40 bill. It is now a month and a half later and guess what?? I have recieved a $20 credit to my cricket account. One of the main guys from corprate called and he was just as rude . No resoultion and they did it again!! HELP
Company wrote 0 public responses to the review from Aug 15, 2016.
2.7
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Website
#900678
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