Cricket Wireless - Dear CEO Stewart Douglas Hutcheson
Your Cricket Communications company DOES NOT KNOW HOW TO PROCESS SOMETHING CALLED A RETURN.What do you plan on doing when people purchase new service by accident and try to cancel it?
Oh I know, let's NOT REFUND THEIR MONEY. Why is it so hard to reverse a mistake? I spent TWO HOURS on the phone with FOUR PEOPLE and none of them could process a SIMPLE RETURN. Why can I not simply reverse a mistaken order, order the right phone, and be about my business?
No that would be too easy; your company must want to REPELL Customers. And better yet, when I FINALLY got some rude lady from your answering service to process a return, not only do I have to pay for return shipping, but she rudely informed me that "of course they won't refund the FIFTY-FIVE DOLLARS" I paid EXTRA for a line of service I NEVER EVEN USED. I had the phone for LESS THAN TWENTY MINUTES and already I LOSE FIFTY-FIVE DOLLARS. AND I'M OUT SHIPPING.
But wait. I also have to wait FIFTEEN DAYS to see if they will process my order OR NOT. AND I. HAVE TO CALL THEM.
TO MAKE SURE THEY GOT IT.Bravo on your ***-tastic service.
Review about: Cricket Wireless Phone Service.