Contact Cricket Wireless Customer Service
Cricket Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 274-2538
Complaints/ Feedback:
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(866) 653-4261TTY
Legal:
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(844) 246-1628CCPA Inquiries
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(919) 319-5737Copyright Infringement Inquiries
Cricket Wireless Emails:
Cricket Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cricket Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cricket Wireless is (800) 274-2538. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Cricket Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cricket Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cricket Wireless is (800) 274-2538. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Cricket Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Cricket Wireless mainly because of account, product/ service, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Cricket Wireless is privacypolicy@cricketwireless.com. 55% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Cricket Wireless?
Most Popular Number:
| Total calls: 7 221 | Issues resolved: 282 | Last call: Mar 6, 2026 |
Contact Information
Cricket Wireless Website:
Cricket Wireless Help Center:
Corporate Office Address:
Fax:
Cricket Wireless Customer Service Reviews
I had switched to another company and I asked for a refund on my account in which I had just made a payment, customer service said that they don't issue refunds, so yes I am very unhappy with your company. S. Zobl.
I paid my phone bill of $60.00 however my phone was still disconnected. Now they are asking for $72.00 dollars to restore service.
*** that costumer service *** you need to have a phone number that can't find on my email from a phone I purchased on line I can't activate my new phone for that reason dont know my # that's why I can't get passed to speak to a representative ***
How Good is Cricket Wireless's Customer Service?
Summary of Cricket Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cricket Wireless?
Payments and Charges Question:
- “Payment”
- “Can't pay my next bill”
- “I've already paid all in full I am not about to pay another five *** dollars just to get it done so please turn on my phone you're really about to *** me off”
Account Question:
- “Account issues”
- “I need my account number and my transfer pin”
- “Unlock device”
Product/ Service Question:
- “Warranty exchange”
- “Phone note working”
- “I nee buy a new phone”
Request for Information Question:
- “Looking for an order update”
- “Question to ask”
- “I want to know what you are doing to.my account who changed my date”
Staff Question:
- “My fiance was just refused service at a local cricket store for his service animal and told he was banned from the store”
- “I lost all service about 3 hours ago”
- “Info on switching my service”
Activation/ Cancellation Question:
- “Cancel service insurance on cellphones”
- “Phone deactivate”
- “Cancel al subscription insurance homeplus”
Return/ Replace Question:
- “Change people phone plan”
- “Can't get text to change number”
- “Change payment method”
Cards Question:
- “To use a cricket refill card.”
- “My sim card keeps getting close locked”
- “Esim card”
Shipping and Delivery Question:
- “Having trouble tracking my package”
- “Can't get the information i need”
- “I have called to make a claim after trying on the web and telling me to call multiple times when I call it's telling me my mobile number is not recognized I've been trying to file a claim since receiving my package phone was slightly cracked on deliv”
Refund Question:
- “Refund due to cracked phone”
- “Refund”
- “Refund my last payment”
Website/ Application Question:
- “E sim was erased and need to download another one”
- “Need to install my phone”
- “Having issues downloading apps because my phone number changed ,but gmail is the same”
Employment Question:
- “Robbed by cricket employer, called names, and police”
- “To get my pay stub”
- “To get a exension I don't get paid until the 1of the month”
Other Question:
- “Trying to get a new phone number”
- “Repair phone”
- “I need a new phone”
Compare Cricket Wireless Customer Service To
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