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Summary of Cricket Wireless Customer Service Calls

204 TOTAL CALLS
76% SUCCESSFUL CONNECTIONS
03:57 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Cricket Wireless to Ask about:

Payments and Charges:

  • “They made the wrong payment”
  • “Need to talk to someone about getting help on my bill”
  • “Phone bill”

Activation/ Cancellation:

  • “Cancel a line”
  • “Need to cancel a plan”
  • “To activate and use in Italy my mobile Phone that I Have bought in Atlanta. My reference case number is 31171264. I have the receipt as proof of purchase. I don' t know the pin and Phone number because I did not activate it. I have IMEI number.”

Account:

  • “Account number”
  • “Forgot voicemail password”
  • “I forgot my password to my voice mail and I need it reset”

Request for Information:

  • “To see can i postdzte a payment for my bill”
  • “I want to know how much is to get new service”

Cards:

  • “Sim card not working”

Other:

  • “Add collect calling”
  • “Can't call 1 800 numbers”
  • “Turn back on my line”

Cricket Wireless Rating Stats

1.9 out of 5 stars
based on 410 reviews
See all 830 reviews

Rating stats

  1. 197 reviews
  2. 112 reviews
  3. 66 reviews
  4. 29 reviews
  5. 6 reviews

About Cricket Wireless

Top 5 Cricket Wireless Products

Account, Mobile Hotspot Plan, Sim Card

Top 5 Likes about Cricket Wireless

Better than average prices and service, Affordable prices, Plan price, No contracts, Price

Top 5 Dislikes about Cricket Wireless

Bad customer service, Slow data, Lousy customer service, Lies taking no responsibility for the inconveniences the cause, Customer service or that i still dont have my refund

Summary

Cricket Wireless LLC is a prepaid wireless service provider. The company was founded in March 1999. Its headquarters is based in Atlanta, Georgia, United States. Cricket Wireless offers prepaid monthly paid choices. They are as follows: 1GB, Basic, Smart, Pro, and Unlimited. There are no annual contract plans. Basic plan features include: data access plus unlimited calls and texts to Mexico, Canada, and the United States. Cricket Wireless covers 99% of Americans. The company also offers prepaid smart phones for sale. Featured brands are Sumsung, LG, and iPhone. There is also a large stock of accessories including screen protectors, wallets, shields, and cases. All orders get free, 2 business day shipping. There are no overage charges for calls, texts, and data.

Cricket Wireless reviews and complaints

Cricket Wireless is ranked 146 out of 1840 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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Cricket Wireless Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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