Contact Cricket Wireless Customer Service
Cricket Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 274-2538
Complaints/ Feedback:
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(866) 653-4261TTY
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(877) 382-4357
Legal:
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(844) 246-1628CCPA Inquiries
Cricket Wireless Emails:
How to Contact Cricket Wireless?
Most Popular Number:
| Total calls: 6 941 | Issues resolved: 266 | Last call: Mar 23, 2025 |
Cricket Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cricket Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cricket Wireless is 8002742538. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Cricket Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cricket Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cricket Wireless is 8002742538. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Cricket Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Cricket Wireless mainly because of account, product/ service, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Cricket Wireless is privacypolicy@cricketwireless.com. 54% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Cricket Wireless Website:
Cricket Wireless Help Center:
Corporate Office Address:
Fax:
Cricket Wireless Customer Service Reviews
*** that costumer service *** you need to have a phone number that can't find on my email from a phone I purchased on line I can't activate my new phone for that reason dont know my # that's why I can't get passed to speak to a representative ***
Cricket, you have always been unsatisfactory. I can't believe you're charging me $60 a month because I have MAX, and nobody even told me it came with MAX or offered to help me install it until recently. Initially, the person who sold me this phone and service had a two-SIM pocket in the phone and used the other one for their own personal use. Is that even possible? Yeah, I think it was. This continued until I took it back to the original place and reported there was a problem with my phone because I thought it was hacked as there was another number. At which point, she handed me a brand new phone, claiming it was her mistake. What do you think about that? Either way, you just texted me to tell me you tried to debit my account, to no avail, and there was no payment to be had on bill pay. Of course, there's no money in the bank, but you further told me there would be a $5 charge. This is ridiculous and stupid, since I was informed, when I asked about bill pay, that it wouldn't touch my account until tonight. Furthermore, you scheduled the withdrawal for February 2nd. So now I have three conflicting text messages from you. Thank you so much! You charge way too much; you have no customer service. Your automated system is infuriating with its drawn-out instructions until you press any button. I was on hold for 35 minutes, even though your system claimed it would only be 2 minutes for a phone call or to get someone on the line. Then, when I finally did get through, I couldn't understand the agent. I asked him which language he was speaking, but it was to no use. Then, I questioned him about the potential $30 discount for a connectivity program that he apparently didn't understand. I had to repeat it. Interestingly, he assumed I wanted a refund.
I was then told I couldn't change my plan, which is absurd. If I've paid for this phone, I should be able to determine what I opt for. But most of your representatives told me I can't change my plan. So, I'm going to sever ties with you altogether. I've taken to social media platforms like Facebook, TikTok, Instagram, and made it known extensively to anyone I could reach not to use your service. I may even place it in the local newspaper. Yeah, they might not publish it, but whatever! It doesn't hurt to reach out to 4,862 people and tell them about your poor service.
He claimed there was no connectivity program; however, it was hard to tell, as he couldn't speak clear English. Please note that I'm not showing any prejudice here; I just didn't understand him at all. He promised to get a manager, but this led to another 45-minute wait until the line disconnected. Your service is horrendous. Since I got your service, I've told at least 128 people and another 200 through social media not to use it. A satisfying 78% agreed and opted for something different. Your pompous lack of customer service, extended waiting times, and exorbitant charges are unacceptable.
Your reliance on automated systems and computers to bypass real communication is shortsighted. Many websites criticize your brand, and you didn't instigate their creation. My primary reason for contacting anyone in the first place, besides all the aforementioned issues, was that I hadn't received 5G service for the month of January. Most of the time, the signal disappears, it reverts to 4G, or it's not available at all. Therefore, I don't think I should pay you $60 since it hasn't worked half the time and I never knew when it wouldn't. I don't believe I'll get a refund or even a coupon; probably not even a phone call. That's how uncaring and distasteful you are.
The only thing I got was a phone number that was not working. It wasnt correct but dont worry about it.
How Good is Cricket Wireless's Customer Service?
Summary of Cricket Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cricket Wireless?
Payments and Charges Question:
- “Pay my bill”
- “Paying bill”
- “I need you guys to email my phone bills I need to use it For proof of address ASAP”
Account Question:
- “Unlock esim”
- “Unlock”
- “Unlock sim”
Product/ Service Question:
- “Cricket phone is not working”
- “Insurance claim”
- “Internet slow”
Request for Information Question:
- “Speak withCystom care,rep, please”
- “Want to transfer my contacts from my old phone to my new phone but I can't remember my password”
- “I need to talk to someone about the rude foul mouth sales rep at one of y'all's locations the manager didn't do anything to resolve the problem!! and its a store problem”
Staff Question:
- “Service is off”
- “Service was cut and just payed bill”
- “New customer I need to start service”
Activation/ Cancellation Question:
- “I can activate my new number”
- “Trying to activate two brand new phones”
- “Activation of newphone”
Return/ Replace Question:
- “Change an account to cricket”
- “Change my phone number”
- “Need to see if can change my payment date”
Cards Question:
- “My sim card keeps getting close locked”
- “Esim card”
- “Need to get transfer pin number”
Shipping and Delivery Question:
- “Can't get the information i need”
- “I have called to make a claim after trying on the web and telling me to call multiple times when I call it's telling me my mobile number is not recognized I've been trying to file a claim since receiving my package phone was slightly cracked on deliv”
- “Lost Phone and need to get the answers from you and please tell what day you are going to be sending me the new phone and I will call you in a few minutes.”
Refund Question:
- “Refund”
- “Refund my last payment”
- “I need a refund for this month bill because I didn't even get to use my phone”
Website/ Application Question:
- “Need to install my phone”
- “Having issues downloading apps because my phone number changed ,but gmail is the same”
- “I need my application ID”
Employment Question:
- “To get my pay stub”
- “To get a exension I don't get paid until the 1of the month”
- “Because I'm on disability i get paid on the 3rd of each month an thats when I set auto pay for and you can't get it till then i haven't had nothing but trouble since I've got with y'all”
Other Question:
- “Lost phone”
- “Transfer phone number to new phone”
- “Lost or stolen phone”
Compare Cricket Wireless Customer Service To
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