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Updated by user Jan 11, 2014

To make matters worse, their *** phone I overpaid for broke, it won't take a charge anymore to use. So I overpaid on a broken phone I can't even use. I paid the bill in good faith, planning on ordering a new phone, but I will terminate my relationship with Cricket after this.

Updated by user Jan 11, 2014

The monetary loss is $36 not $32.00.

The bill for January was $36.00. Cricket debited $72.00 out of my account & has refused to refund the overpayment.

Original review posted by user Jan 11, 2014

Today at 1:10 PM

On 1/9/14 I went on line to the cricket website to pay my January bill. I paid online, with my Mastercard debit card. There was an error message that said my payment didn't go through, so I called the customer service rep & made another payment over the phone. Each payment was for $36.00. I was assured only one payment would hit my bank account because the online payment didn't go through & I received the error message.On 1/11/14 I viewed my online statement & called the bank which confirmed that both payments were taken out of my account by Cricket. There was NOT a authorization hold for the 2nd payment as stated by Cricket. That is a lie & a deceptive business practice they are using to keep the extra money they took out of my bank account!! Both payments were taken out of the account by Cricket, who refused to refund the extra payment. They repeatedly told me to get the refund from my bank which is ridiculous. The refund has to come from Cricket. That is a deceptive business practice & a scam.The amount due for January was $36.00, however, I inadvertently paid $72.00 for January & Cricket refuses to refund the over payment or help me in any way.I called the Cricket payment specialist department repeatedly & every operator refused to send a refund or give me the additional month credit for the additional payment taken of $36 taken out of my checking account. Cricket steadfastly refuses to refund my money or give me a credit for the over payment. Cricket uses deceptive business practices & are giving me the run around. A refund never comes from your bank as Cricket states, to get rid of your call. A refund always comes from the company. They debited my account twice, so I paid double for the month of January. They use this nonsense of a "authorization hold" but there was never a hold on the account. My advice is, do not use Cricket. The customer service is terrible & it's very difficult to reach a person. Every time I called I had to wait on hold for over 30 minutes after going through voice mail ***. If you press 0 to try to reach a person your call is disconnected. The reps are so rude, especially Todd the payment lead in Oregon office. He is over the other supervisors & basically told me I'm out of luck & they're not going to refund the over payment. Cricket stole unauthorized funds out of my bank account & I'm out the money.

Monetary Loss: $32.

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Guest

My bill is 65$ and they debited me for $393 the weekend of Christmas, still trying to get it back

Guest

They just did the same to me but I will win until then I will post to everyone that will listen get out when you can never never give your credit card to them

Kahleel Wba
reply icon Replying to comment of Guest-1220280

They literally just did this to me this month my bill was $180 they debited $462.76 Iโ€™m on low income and thatโ€™s partly rent money. I have disputed this with my bank and Cricket has denied the refund. My kids and I are now suffering!

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