Cricket Wireless - Awful customer service, misleading auto-pay terms, conflicting payment due dates

I signed up with Cricket on February 3rd.The day after, I signed up for their Auto-pay feature, selecting the 3rd of every month as my payment due date.

I received a text March 1st saying that my card would be charged the next day. Confused as to why this would be, I logged into my account online and it stated I still had 2 days left to make my payment, payment due date was March 3rd. So I didn't worry about it. However, when I woke up today, I saw that my card was indeed charged a day early and now I have an overdraft fee.

I called customer service and explained the confusion. They told me they were not willing to do anything; that I was the source of the problem! I said, "Your website is telling me right now that I have ONE DAY LEFT to pay (caps are exact words from their site)" but you're saying that, "No, actually that's not true. We actually can take it out today".

I said that this information is obviously conflicting and if they can't present their due dates clearly to their customers, then any issue arising from a discrepancy is their responsibility to rectify. The representative then told me I was the one who was confused and that we had nothing further to discuss. I am beyond infuriated. Only had this service for one month and this is the type of policies they engage in.

Disgraceful.I should be refunded $35 for the overdraft fee that I incurred due to this issue.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services

  • What I liked
    • Phone price
    • Plan price
  • What I disliked
    • Misleading policies
    • Pricing discrepancies
    • Manager insulted and blamed me
    • Poor customer service
    • Unclear payment due dates

Reason of review:
Problems with payment
Preferred solution:
Credit account with $35.00, the amount of the bank overcharge I incurred due to conflicting payment terms on their website, texts and telephone customer service
Monetary loss:
Product or service
Cricket Wireless Billing Department
Review category
review #801482 by

Author wants to be contacted by the company. Learn more

Had an experience with Cricket Wireless? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Cricket Wireless. However, many companies do monitor reviews on our site.

You were reading a complaint about Cricket Wireless.
Filing a new complaint about