1.2
Details
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
0 comments

Today I stopped at a Cricket Wireless store to ask questions about switching over to their company.Before I knew it, I was getting signed up.

Ok, no problem, except when I got home. I went on-line to double check prices, I had just bought 5 lines. I was charged $25/line for activation. I was NEVER offered the option of going on-line and getting free activation.

The clerk that helped me even knew I was scrounging up money to pay. He could have saved me $125, that would have been awesome. Now I am told they cannot refund this amount and if I return the phones and cancel the lines, I will still be charged $125 for activation. What happened to customer service and working for the customer.

In the store I work at I always try to save the customer money, this is how you get repeat customers. I am ashamed I have just been played the fool.

Shake my head.I will definitely be passing on this information to anyone interested in using Cricket Wireless as their mobile service provider.

Review about: Cricket Wireless Mobile Phone Service.

Reason of review: Activation fee.

Monetary Loss: $125.

Preferred solution: Price reduction.

I liked: Original sales clerk was nice.

I didn't like: Was not made aware of no activation fee online, No refund or compensation, Bad customer service from store manager, Fraud.

Comments

Terms of Service
Post Comment
Cancel

You May Also Like