1.3
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Warranty
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I purchased a phone on Dec.20 Returned to the Store Dec.27.They told me it was 8 days.

The day I buy the phone is a day lost. (not what the refund policy says) On Dec. 25 they are closed for business (you can't a business day you're not available for customer service). I have a defective phone and they don't want to exchange the phone.

I was told to go the UPS Store let them inspect the phone then wait 2-3 days for my phone. I would lose more days and business without a phone. I prepaid for a month of service and that will now be altered because they don't want to honor their policy. I talked to at lease 5 representatives.

This call highly stressed me.

They took my money, gave me a phone that don't operate correctly, ask me to lose service days and won't honor their policy.If you thinking about going with this company look at MANY REVIEWS..AWFUL,DISHONEST AND THEY ARE PART OF AT&T UNBELIEVABLE.

Reason of review: THEY KEPT TRANSFERRING ME.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Defective phone, Customer service, Lies taking no responsibility for the inconveniences the cause.

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