Latest review first
I have had great service for years without a problem from cricket, recommended it to everyone. Some time in the last year they shut off the 4G service to my phone. I only noticed when the internet went out due to some storms. I called and they acted like I had no clue....Read more
Cricket Wireless - Lost my money
Went to add a line to famiky share plan the employee set it up wrong was being charged to much for 4 months. They told me they cant redund my 128.00 and that i just lost it. T offered me 15.00
Cricket Wireless - Fraud (charged me for insurance)
I never asked for an insurance and they kept charging me for an insurance. Plus the customer service was very rude and disrespectful. Kept me waiting to speak to the manager so I don’t complain.
Cricket Wireless - Failure to unlock phone.
Wont unlock phone they provided and tjat we've OWNED for18 months because its never been used. Intended to use in Europe but they won't unlock.
Purchased a new phone and service in College Place, WA. I could not get data service (inter et) or make calls/texts because the lack of cell tower coverage area. I live approx. 4 miles from the store. Contacted customer service after transferring service. They have no...Read more
Cricket Wireless - No phones at local store
My local Cricket store has been sold out of phones for weeks. The clerk states they are lucky to get a few phones a week. Is Cricket going under to not keep their stores stocked. Very frustrating.
I have had crime key for one month. I can not afford to switch back to metro til I get more money. I need the wifi tethering to make money to pay my phone. Metro PC's has the tethering in their thirty dollar plan. But cricket does not. I was I formed to day when I paid...Read more
Like many of the other reviewers have said, the billing and hidden fees at this company are absolutely ridiculous. They are very shady. If you call 611 or their 800 number, you will get some rude foreigner who doesn't speak English and won't be able to help. I ended up...Read more
I didn't like
- Slow data
- Hidden fees
- Foreign customer service
I contacted Cricket warranty department because my phone kept cutting off in midst of Phone conversation. They sent me an RA # and gave instructions to return by UPS carrier. I took to UPS in Gross Pointe, Michigan. They examined the phone and said I would receive my...Read more
Phone face went dark. I went to two cricket stores and was informed to complete a claim forms as I have insurance on my phone, worker on Thomas and think 28 St in Phx AZ told to go online and complete claim form. I did that went to cricket on McDowell and 51st Ave and...Read more
I didn't like
- Will report to better business
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