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1.6 Based on 231 reviews
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  • Customers like
    • Better than average prices and service 6
    • Affordable prices 5
    • Plan price 5
  • Customers don't like
    • Customer service 9
    • Lousy customer service 8
    • Lies taking no responsibility for the inconveniences the cause 5
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I lose service at least 10 times a day! Worst carrier ever. Customer service tells me my neighborhood is bad coverage, what about all of Colorado???

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We have been with Cricket for several years now. We love the cost, plan not too bad. HOWEVER, I dislike going into the stores to purchase new phones. They do not have anything in stock for whats on 'display', they do not offer to order for you either. The service rep seems 'put out' when you want to purchase something, doubly so when you ask them to sync contacts as it is hard from a new phone, learning the settings right away. Also they sell... Read more

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I tried to opt out of the numerous companies that these idiots let track you on the internet. The problem is they give directions for iphone and android only. I have a Windows phone which I got from them. I tried for over 2 hours with zero sucess. And i waited for one of their non existent chat reps for an hour and a half. I thought metropcs was bad. These idiots are alot worse.

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Absolutely horrible customer service, phone service, and not truthful about operating on AT&T towers. Switching to this company was the worst decision I have made. I have the "Pro plan" and I cant even utilize my 10 gb's of 4g LTE because the service sucks so bad; in addition to that, my roommate has AT&T and has perfect signal, however, I don't. Complete waste of $60.00 per month for the past 2 years. Too bad I cancelled my contract with... Read more

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Cricket is doing something on their end that is interfering with my data usage. They keep saying that my data has been used halfway through the month and try to sell me higher packages even though their towers were "degraded". I have tape recorded conversations of one representative agreeing (after he looked up the information) that the tower has been degraded for a very long time. I believe they purposely use exaustion tactics to keep problems... Read more

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I paid my monthly bill 2 days before my due date. When my due date came, they suspended my service and said the transaction didnt go through because i gave the wrong security code. I checked my bank and they charged my account. Im waiting on a claim through my bank to go through. The woman at the store said that they have been having issue with this alot lately. If i had to rate it, i would give it a 1. Read more

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I jyst paid mi cell bill and my speed is like if i had already finish all

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I'm writing this review in response to a previous review posted about customer service at Cricket and Boise Nampa and Caldwell Idaho and the TA truck stop Boise restaurant Country Pride. A review was written saying that some guys walked out on their check while at Country Pride. That is completely false. These guys were very respectful and even deserve a thank you for being so patient while our computers shut down and they were unable to cash... Read more

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