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1.6 Based on 249 reviews
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  • Customers like
    • Better than average prices and service 6
    • Affordable prices 5
    • Plan price 5
  • Customers don't like
    • Customer service 10
    • Lousy customer service 8
    • Lies taking no responsibility for the inconveniences the cause 5
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I had an amzing experience at Cricket in Dickson, Tenn. The staff is extremly helpfull and freindly. Since they connected with At&t towers my signal has increased dramatically and the rates and plans most definitely beat the competition in my opinion.

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Cricket has great reception since they are att. But the are crocks...if you up your service to increase your data they are going to block your wifi access and hotspot...why I think they are awful so reception is nothing compared to customer service

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I bought 1gig for ten bucks because i ran out of unlimited high speed data. Yeah go figure. So trying to figure out why i had these days of exstreem usage for no reason chatting with cricket cust service with no help and they would just dissconect .so after i bought thd 1 gig as soon as i got the confermation text i got another text saying that ive used 80 % of my high speed . So back to cricket for an answer and they just end up hanging up.... Read more

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got into my account and tried to change password would not let me . called customer support they only succeeded in getting me locked out of my account got into my account and tried to change password would not let me . called customer support they only succeeded in getting me locked out of my account got into my account and tried to change password would not let me . called customer support they only succeeded in getting me locked out of my... Read more

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I left pennfoser school last year

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Cricket Wireless Store at address: 825 N.Main Newton, KS 67114 Seriously this place has some of the most rude people for sellers/customer service. I have never felt so insulted and disrespected by any seller/Manager of store ever in my entire life. The representative and Supervisor/Manager her name( Jennifer) were incompetent, arrogant, with no respect and never resolved the issue even she didn't try. The Manager/Jennifer of Cricket Store at 825... Read more

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Worse customer service, and warranty dept. Ever. I have major medical issues and I cannot be without a phone, I am on a breathing machine 4 to 5 times a day because I have COPD high blood pressure sugar diabetes high cholesterol and they're telling me to send my phone back in and wait 5 days because they keep sending me the same make and model of phone and it does not work. I've asked him for a new phone altogether that is compatible to this... Read more

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I had auto pay and needed to update my credit card number. I did so online, 1/1/2017 as due date of my bill. It said "updated and payment will be deducted tomorrow (1/2/2017)" No payment activated. 1/3/2017 my service was disabled and had to pay a $5 late fee. *** system. I called and complainted and they are *** saying should have paid on 12/31 (which was when I was txt a payment warning) Granted my credit card got hacked and I forgot to change... Read more

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Keep getting no service messages and when making a call it just says dailing then gets cut off. Happens often it goes on for days. I pay $230 monthly for what seems to be a joke.

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The reps name is Evon.The store is on Freeport Bl. Sacramento,Ca.I went in to pay a $100.00 bill. As I went in She looked up and said to me one minute. I motioned to her ok. It was 15 min. she was taking care of a customer. A man came in and went up to her and paid his bill right in front of me like I was invisible.I went up and said I don't believe what just happened she said I'm sorry.I told her you just showed me what you think of me .At the... Read more

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