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1.6 Based on 199 reviews
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  • Customers like
    • Better than average prices and service 6
    • Affordable prices 5
    • Plan price 5
  • Customers don't like
    • Customer service 9
    • Lousy customer service 8
    • Lies taking no responsibility for the inconveniences the cause 5
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I recently had service with Cricket. The connection sucked. The Alcotel idol 3 phone i bought from them was a piece of ***. Had so many problems with it right off the start. So i eventually stopped service with them and wanted to unlock my phone. Well since that specific phone wasnt activated on my account for 6 months they wont give me the unlock code. (I had service with them for longer than that). When i was on the phone with the manager he... Read more

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Recently purchased 2 phones from Cricket, Robinson Town Cen., Pgh, pa. The agent, Kim, was excellent. Explained everything so thoroughly, was patient and helped us feel confident in the phones and plan we chose. She went out of her way. Any company would benefit if they had an employee like her. We are not related, are not friends of hers and have never met her before looking for a new phone company. Verizon doesn't even come close! Verizon... Read more

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Lies. No supervisors on duty, stay on hold for hours. Horrible customet service. Never listen to the customer nor never try to sovle a problem or mistake that was made on their end.

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I am filing a complaint against Cricket, I know that nothing will done about. Just bought a ZTE Grand X 3 and thought I had a good smartphone. Then I found how weak of a phone it is, dropped it about a foot from the ground and cracked the "Gorilla" glass. Not buying insurance is a big mistake, being a loyal customer for seven years I thought maybe Cricket would give me play. This phone is only a month and a half old, no trade- in, no new phone,... Read more

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We merged two Cricket accounts, purchasing one new phone, and in the same transaction merged another account over from Sprint and bought a phone (#2) for a total of 3 accounts. Cricket charged us fees to upgrade, fees for phones, fees to bring the accounts into alignment together for billing dates, left with three (2 new phones we bought from CRICKET!) working phones and were told everyone was paid through the 20th of October. NONE OF OUR... Read more

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I made a bridge payment and called to make my final payment to keep my phone on..online wasnt working neither was the 1800 #...when i finally got in touch with someone the next day after my phone haf been turned off she asked for the remainder...i paid and the next day my phone was off again...i called they were asking for additional money..i explained what happened with the line and internet being done...was placed on hold for 5 mins bc the rep... Read more

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Cricket Mobile should be out of business! Their sales staff are nothing but liars! Im with straight Talk now and have had no problems! PEOPLE STAY AWAY FROM CRICKET MOBIL!! THEY WILL RIP YOU OFF!!!!!

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I went to cricket last month and got my husband the $40 plan and with being new you get "free" phone. Well the girl didnt tell the truth. She said the $20 from the phone will be deducted on the next bill. That was a total lie! My husband went to pay his bill and was told you have to go online and come to find out it takes up to 2 months to get the $20. This place is a rip off and dont recomend this company to anyone! Read more

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I use my cricket pos iPhone for work and everything eles. I need my phone but after this payment I will no longer use cricket. Also I'm about to contact my lawyers and maybe we can get this handled in a civil matter. Highly unsatisfayed. Also for some reason I have been paying 61 dollars for a 50 dollar service plan. Literally the worst phone service I have ever had.

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Cricket rhymes with rickett is the first red flag. Ive been run around with bad phones for over a year. Iv gone weeks without a phone and i am in the 2 wk without being able to get any cusrtemer U *** ME AGAIN

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