Cricket Wireless

Grinches That Stole Christmas!!!

Beware Scam Artists !!! I would never shop at this location ever again.

The employees here were polite at first until I confront them about their under handed sneaky tactics. I went in to purchase a phone I had the screen shot of which phone I wanted and showed Shamya in which she stated it was okay. As I was waiting for the set up on my new phone with the winter deal special Shamya and her fellow co worker took it upon them selves to started to pick up a variety of accessorizes and out then place them on the counter. I did not pick out not or touch not one accessories or was asked if needed that particular accessory.

As Shamya proceed to check me out she told me the final balance $232.00 I asked her why my balance was so high knowing that I just purchase the same deal 2 weeks ago for my daughter in which my daughter phone was higher than mine but her final cost was lower. Shamya and her fellow co worker stated it was taxes and the phone was $195and not the promotional deal which was $49.99 Never did they mention that they had to charge me for the accessories. Only stated it was including in the promotion .Shamya and her fellow co worker withheld the truth about the accessories was and failed to mention that this was a promotional bundle they was advertising. This is ran as an promotional bundle and with the customer paying for accessories the store employees pick out or what you should say force you to have.

They also lied about requirements of you have to have device protection on the phone for 3 months. I have called cricket customer service in which they did stated that this was a false statement. I also called law enforcement in so I could get the manager and store owner information because neither of these workers was willing to provide me a way to contact them. Law enforcement came and was confused as to why these store employees was vigilant been rude at customer service the only way I got the store owner information was by Cary Law enforcement in which they strong urge me to contact Cricket Corporation for this store tactics they would refund all of my money and kept jumping to different resins if why they cannot refund my money.

To me this store is the Grinch that stole Christmas please be aware of purchasing any item from this store I have provided Documentation for this post for to support every factual accusation stated in this review.The store owner, manager, and the owner seems to me are allI in on this sneaky loop hole tactic for their benefits and not the customer benefit beware it Christmas and the Grinch has finally reveal their selves. Nothing will go right for this store until they make it right with people they have wrong!

Sad!!! I will also be filling more grievances with BBB, federal trade commissions and consumer rights advocacy should no one choice be taken and thats law.

Well yesterday and now for an hour my cricket phone isn't working. Saying there's no connection.

Unable to make calls, receive calls, nothing and my bill isn't due till 7th! I payed an extra $10 for Hotspot when I already pay for Hotspot with my plan. I noticed first time using Hotspot all weekend for my 3 phones a TV chrome cast and everything was great then I add $10 services isn't any better. My new cycle starts fir Sept and all month my service was terrible.

Unable to connect and for what I used more data one weekend then all month. You sold me a used phone number, I keep getting calls from men looking for xgf cause this was her # or I go to open a chime account and it says welcome back Donald using my number I bought. I am extremely upset with this company, you are deceiving people with a promise your service is good and its a lie. I won't be staying with cricket so 7th turn my phone off plz.

I'll be shout to all my experience.

Thank you,

Traci Driggers

816606**** is my cricket number I would upload the my cricket to show u my account but it says no network so there you have it. I'd be dead if I need help home alone.

Your store manager in Vincennes Indiana actually was yelling at my husband and I she's very rude and I have a problem with her shoving me out the door of the Vincennes Indiana store on Kimmel Rd I talked to a representative on the phone about the situation and nothing was done I as of now can't use my phone due to it being dropped in water I can't go into the store in Vincennes but it's ok for her to still have her job. I'm disabled on disability and I'm 57 years old and I have several health problems and one of them is I had my back fractured several years ago and she put her hands in the spot were it had been fractured if she would've hit that vertebrae just right it would have fractured again if nothing gets done with I'm thinking about contacting a lawyer no matter what she had no right to put her hands on me I have been very upset about this since it happened.

This isn't the first time that manager has raised her voice to me or wen I was in the store she has been very disrespectful to your customers thought cricket cared about customers I guess not since u keep her employed there.

Think about your customers before you think of an employee that is not suitable for your business. Like I said I'm going to contact a lawyer and see if I can't file a lawsuit against your Vincennes manager and cricket monday morning